Simone, is our dedicated Automation Center of Excellence chatbot service working 24/7 for you. She can help you
with generic information quickly and efficiently about our service offerings and live/productionized use
cases.
Simone will be playing the role of a front desk analyst who will answer your queries if she is
aware and will re-direct to us if your question needs attention of a subject matter expert.
Good thing is, Simone is powered with AI enabled program which is learning continuously from your
questions that will make her more efficient day by day.
Simone can help you with a variety of questions. Here’s just a small sample of what you can ask:
- I need to automate my manual reporting using enterprise data platform technology, how?
- What is the cost to create a RPA bot?
- What is the time taken to create a bot?
- Can you give me some examples of existing bots and how they work?
Few things to know about Simone
- Simone likes to connect, but do not get too personal - Hence, never share sensitive or personal information.
- Kindly provide feedback whenever Simone asks for it as it will further be used to fine tune and improve Simone's performance.'
- In cases when Simone couldn't resolve your query, our constant monitoring will help her train for tomorrow.
- If you require any support or experience any issues with Simone, please let Automation Center of Excellence Team know.
The IT4IT Data Services is an expanding Azure based service that provides Fast Access to Integrated Data and Analytics.
We have built a Centralized Data platform by ingesting data from various sources like Servicenow, IOL, Salesforce, Azure DevOps, Atternity, Feeder files and so on.
Multiple teams are maintaining the same information in different databases thereby resulting in creation of redundant databases and lot of efforts are spent by multiple teams to maintain the same data.
Our team has helped resolve this major pain point by bringing in all the data into the IT4IT Data Service repository. By this, we can decommission numerous redundant databases therefore, achieve cost savings, maintain data integrity, reduce maintenance efforts and having a single source of truth for all the users.
In addition the Central repository is yet growing and we help users ingest New Data onto our platform enabling them to build their own Analytics Solutions.
IT4IT Data Services solution is hosted on Azure DNA Platform maintained and supported by the IT4IT Central DevOps team who work on the ETL development aspects of the Data and operations of the Platform.
Automation is a foundational element of digital transformations across organizations. These digital transformations are changing how we operate and deliver maximum value. Automation is helping businesses adopt a digital lens to optimize processes and add value by time liberation, accuracy, efficiency and in some cases all of the three. Automation can help us reach higher levels of process efficiency, maturity and customer satisfaction.
One key milestone in the journey for automation for any organization is Robotic Process Automation. RPA is the application of a technology which can mimic a user’s interaction with a computer for structured and rule-based repetitive tasks or even whole business processes.
Leveraging RPA, businesses can automate mundane business processes and enable users to devote more time for high value tasks. RPA solutions perform best when an organization has structured data to automate existing tasks or processes, add automated functionality to legacy systems and link to external systems that can’t be connected through other IT options.
The Automation COE in Shell was setup in 2018. The primary offering of the COE is RPA using Blueprism. Blueprism is hosted on Managed Azure Hosting Service with an industrial grade platform. The COE offers RPA as a service across Shell and has delivered 196 live automated usecases ( As in August 2021)